Shipping & Returns

Shipping Policy

Return & Exchange Policy

If your items is in stock, we will have it ready for collection, or, dispatch your parcel within 2 days. 

 

For items that need to be made, please allow up to 3-4 weeks making time, though we will always do our best to get it made as soon as possible, and will rarely need to take this much time! 

 

Free Island Delivery

During this lockdown, we will be running a free Island wide delivery service, so if you are and Islander or buying jewellery for an Islander, make sure to choose this option at the checkout.

We can gift wrap and deliver to the recipient, with a post card letting them know it's from you, just tell us what you'd like us to write :).

Collection

You can also collect your oder from our shop in St Thomas Sq, between 10-12 Monday to Saturday, just bring your order number with you!

Postal

For orders up to £39, P+P costs £4.50 and is sent with 1st Class recorded delivery. 

For orders £40 and over, we will send it via Royal Mail special delivery/next day, and the P+P charge is £8.50. 


We will send you a tracking number once it's in the post to you 


 

We hope you will love your jewellery! However, should there be any problems, please get in touch with us via our contact form so we can help best we can, and provide you with an exchange or credit note.

For hygiene reasons, all earrings are non returnable. 

Commissioned/bespoke pieces are also exempt from refund/return. 

You must return your item to us in its original packaging within 14 days of delivery, in an unworn state, as negligence or damage to items will void any rights to exchanges or refunds.

 

If you would like, and are eligable for a refund, we will credit the account that the original purchase was made from (minus the cost of postage and packaging) within 30 days. 

When returning an item, you are responsible for it getting back to us, so ensure you use an appropriate postal service, that tracks and insures the parcel